0.80

Issues by
Administration

2/2

Authentication

7/7

Common

9/9

Config

6/6

DB Scheme

4/4

Ergonomics

3/3

Export / Import

1/1

Framework

7/7

Helpdesk

16/16

Inventory

21/21

Management

2/2

Notifications / Alerts

5/5

Other

2/2

Rules Engines

2/2

Search Engine

7/7

Stats / Reports

1/1

Utils

1/1

05/03/2011

Itil Level 1 part 2

100%

96 closed (100%)   0 open (0%)

  • SLA
  • User satisfaction
  • Link tickets
  • Lost password management
Total issues vs. Closed issues