Feature #839

Several users / groups for tickets + Add observator actor type

Added by jmd over 7 years ago. Updated about 3 years ago.

Status:Closed Start date:
Priority:Normal Due date:
Assignee:moyo % Done:

100%

Category:Helpdesk
Target version:0.80

Description

MultiDemandeur

Permettre d'associer à un ticket n utilisateurs ou n techniciens ou n groupes ou n matériels

TODO :
  • Do notification when deleting user / technicien or observer.
  • TO BE DISCUSSED : New tech notif see #1011
  • Notification on add already available because done using update of ticket

Related issues

related to GLPI-PROJECT - Feature #1184: Review Ticket Display Closed
related to GLPI-PROJECT - Feature #1011: Amélioration notifications New
blocked by GLPI Documentation - Task #2343: Amélioration de la gestion des tickets (multi-utilisateur... Closed 10/25/2010

Associated revisions

Revision 12966
Added by moyo over 3 years ago

fix migration process + prepare DB for multi user / groups for tickets see #839

Revision 12967
Added by moyo over 3 years ago

fix field names see #839

Revision 12968
Added by moyo over 3 years ago

fix search engine for multi users : see #839 and see #2381

Revision 12969
Added by moyo over 3 years ago

first clean for multi users on ticket : see #839

Revision 12970
Added by moyo over 3 years ago

more work on see #839

Revision 12971
Added by moyo over 3 years ago

clean massive actions for tickets see #839

Revision 12972
Added by moyo over 3 years ago

fix stat computation for tickets : see #839

Revision 12973
Added by moyo over 3 years ago

more work on see #839

Revision 12974
Added by moyo over 3 years ago

more work on see #839

Revision 12975
Added by moyo over 3 years ago

add missing file see #839

Revision 13041
Added by moyo over 3 years ago

minor work on see #839

Revision 13043
Added by moyo over 3 years ago

first try for display using new user / group management see #839

Revision 13044
Added by moyo over 3 years ago

display with observer see #839

Revision 13045
Added by moyo over 3 years ago

observer check + search see #839

Revision 13046
Added by moyo over 3 years ago

add icons see #839

Revision 13048
Added by moyo over 3 years ago

add user / group to tickets : see #839

Revision 13049
Added by moyo over 3 years ago

fix my hardware linked to tickets see #839

Revision 13050
Added by moyo over 3 years ago

permit to add / delete user / group to tickets see #839

Revision 13051
Added by moyo over 3 years ago

missing file see #839

Revision 13052
Added by moyo over 3 years ago

2 position of actors depending see #839

Revision 13056
Added by moyo over 3 years ago

fix notif ticket search see #839

Revision 13058
Added by moyo over 3 years ago

work on ticket notif see #839

Revision 13064
Added by moyo over 3 years ago

work on notif for ticket see #839

Revision 13125
Added by moyo over 3 years ago

notif options on add tickets see #839

Revision 13129
Added by moyo over 3 years ago

see #839 more work + several bug fixes

Revision 13136
Added by moyo over 3 years ago

update DB for notif observer see #839

Revision 13138
Added by moyo over 3 years ago

fix notifications for see #839

Revision 13141
Added by moyo over 3 years ago

see #839 more work on template migration

Revision 13174
Added by moyo over 3 years ago

clean users_id usage : see #839

Revision 13183
Added by moyo over 3 years ago

mailcollector for multi users : see #839

Revision 13374
Added by moyo over 3 years ago

fix mailcollector user add for multi users : see #839

Revision 13388
Added by moyo over 3 years ago

fix mailcollector / observer see #839

Revision 13393
Added by moyo over 3 years ago

missing icon for supplier : Amélioration de la gestion des tickets (multi-utilisateurs, multi-techniciens) see #839

Revision 13489
Added by moyo over 3 years ago

Amélioration de la gestion des tickets (multi-utilisateurs, multi-techniciens)
fixed #839

History

Updated by moyo over 4 years ago

  • Category changed from Other to Helpdesk
  • Assignee deleted (8)

Updated by moyo about 4 years ago

  • Target version changed from 0.78 to 0.80

Updated by moyo over 3 years ago

  • Assignee set to moyo

Updated by moyo over 3 years ago

  • % Done changed from 0 to 90

Updated by moyo over 3 years ago

  • % Done changed from 90 to 100

Updated by moyo over 3 years ago

  • % Done changed from 100 to 80

Updated by moyo over 3 years ago

  • Status changed from New to Resolved
  • % Done changed from 80 to 100

Applied in changeset r13489.

Updated by moyo about 3 years ago

  • Subject changed from Amélioration de la gestion des tickets (multi-utilisateurs, multi-techniciens) to Several users / groups for tickets + Add observator actor type
  • Status changed from Resolved to Closed

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