Feature #2540

Tickets - use of solution templates

Added by jmd about 4 years ago. Updated almost 4 years ago.

Status:ClosedStart date:12/19/2010
Priority:NormalDue date:
Assignee:moyo% Done:

100%

Category:Helpdesk
Target version:0.80

Description

Ajout dans configuration : gabarit de solution

- Titre
- contenu (c'est ce contenu qui sera copié dans la solution du ticket lors de la sélection du gabarit).

Sur le ticket, dans l'onglet solutions, ajout d'un dropdown permettant de sélectionner le gabarit de solution. Lors de la sélection le contenu du gabarit est copié dans le cadre correspondant à la solution du ticket.


Related issues

Blocked by GLPI Documentation - Task #2544: Gabarit de solutions - helpdesk Closed 12/21/2010

Associated revisions

Revision 13387
Added by moyo about 4 years ago

first step for solution template : see #2540

Revision 13390
Added by moyo about 4 years ago

Gabarit de solutions - helpdesk fixed #2540

History

#1 Updated by jmd about 4 years ago

  • Category set to Helpdesk

#2 Updated by moyo about 4 years ago

  • Subject changed from Gabarit de solutions - helpedsk to Gabarit de solutions - helpdesk

#3 Updated by moyo about 4 years ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100

Applied in changeset r13390.

#4 Updated by moyo almost 4 years ago

  • Subject changed from Gabarit de solutions - helpdesk to Tickets - use of solution templates

#5 Updated by moyo almost 4 years ago

  • Status changed from Resolved to Closed

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