Bug #2471

Follow-up by mail

Added by yllen over 3 years ago. Updated over 3 years ago.

Status:Closed Start date:11/19/2010
Priority:Normal Due date:
Assignee:remi % Done:

100%

Category:Helpdesk
Target version:0.78.2

Description

If status is Solved :
a mail add a new follow-up and change status to new or assign

If status is Closed:
a mail don't changes the status, it's just add a new followup.
In this case, a mail should create a new ticket. (for 0.80 : new ticket linked with the first one)

Associated revisions

Revision 13096
Added by remi over 3 years ago

[0.78] don't add followup on closed ticket, create a new ticket, see #2471

Revision 13097
Added by remi over 3 years ago

don't add followup on closed ticket, create a new ticket (with TODO for link, if feature seems ok), see #2471

Revision 13111
Added by moyo over 3 years ago

create ticket link on ticket add (for mailcollector) see #2471

Revision 13114
Added by moyo over 3 years ago

see #2471 Follow-up by mail

History

Updated by yllen over 3 years ago

  • Status changed from New to Assigned
  • Assignee set to remi
  • % Done changed from 0 to 50

Updated by moyo over 3 years ago

  • % Done changed from 50 to 100

Updated by moyo over 3 years ago

  • Status changed from Assigned to Resolved

Updated by moyo over 3 years ago

  • Status changed from Resolved to Closed

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